BasiliA., LiguoriW., & PalumboF. (2014, June). NFC Smart Tourist Card: Combining Mobile and Contactless Technologies towards a Smart Tourist Experience. In WETICE Conference (WETICE), 2014 IEEE 23rd International (pp. 249–254). IEEE.
3.
Becker-OlsenK. L. (2014). 7. the csR conundrum: understanding consumer response to corporate social responsibility. Handbook of Research on Marketing and Corporate Social Responsibility, 149.
4.
BennettS., MatonK., & KervinL. (2008). The ‘digital natives’ debate: A critical review of the evidence. British journal of educational technology, 39(5), 775–786.
5.
BilgihanA., OkumusF., & CobanogluC. (2013). Generation Y travelers’ commitment to online social network websites. Tourism Management, 35, 13–22.
6.
BowenJ. T., & Chen McCainS. L. (2015). Transitioning loyalty programs: A commentary on “the relationship between customer loyalty and customer satisfaction”. International Journal of Contemporary Hospitality Management, 27(3), 415–430.
7.
BrosdahlD. J, ZhangB., & CarpenterJ. M. (2011). Shopping orientations and retail format choice among generation Y apparel shoppers. Journal of Textile and Apparel, Technology and Management, 7 (1).
8.
BuhalisD., & LawR. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism management, 29(4), 609–623.
9.
ChathothP. K., UngsonG. R., AltinayL., ChanE. S., HarringtonR., & OkumusF. (2014). Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions. Tourism Management, 42, 181–193.
10.
CheungC. M., & LeeM. K. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decision Support Systems, 53(1), 218–225.
11.
DavenportT. H., & DychéJ. (2013). Big data in big companies. May 2013.
12.
DickA. S., & BasuK. (1994). Customer loyalty: toward an integrated conceptual framework. Journal of the academy of marketing science, 22(2), 99–113.
13.
DoroticM., VerhoefP. C., FokD., & BijmoltT. H. (2014). Reward redemption effects in a loyalty program when customers choose how much and when to redeem. International Journal of Research in Marketing, 31(4), 339–355.
14.
FilieriR., & McLeayF. (2014). E-WOM and accommodation an analysis of the factors that influence travelers’ adoption of information from online reviews. Journal of Travel Research, 53(1), 44–57.
15.
FrederiksE. R., StennerK., & HobmanE. V. (2015). Household energy use: Applying behavioural economics to understand consumer decision-making and behaviour. Renewable and Sustainable Energy Reviews, 41, 1385–1394.
16.
GeorgeG., HaasM. R., & PentlandA. (2014). Big data and management. Academy of Management Journal, 57(2), 321–326.
17.
GruenT. W., OsmonbekovT., & CzaplewskiA. J. (2006). eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business research, 59(4), 449–456.
18.
HaysD., & Ozretic-DoŠenđ. (2014). Greening hotels-building green values into hotel services. Tourism and Hospitality Management, 20(1), 85–102.
19.
HeW., ZhaS., & LiL. (2013). Social media competitive analysis and text mining: A case study in the pizza industry. International Journal of Information Management, 33(3), 464–472.
20.
JacobM., TintoréJ., SimonetR., & AguilóE. (2004). Pautas de innovación en el sector turístico Balear, n° 25 de COTEC.
21.
KandampullyJ., ZhangT., & BilgihanA. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379–414.
22.
KaplanA. M. (2012). If you love something, let it go mobile: Mobile marketing and mobile social media 4x4. Business horizons, 55(2), 129–139.
KucukustaD., HeungV. C., & HuiS. (2014). Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers. Journal of Travel & Tourism Marketing, 31(1), 55–70.
25.
Lange-FariaW., & ElliotS. (2012). Understanding the role of social media in destination marketing. Tourismos. An International Multidisciplinary Journal of Tourism, 7 (1).
26.
LarocheM., HabibiM. R., RichardM. O., & SankaranarayananR. (2012). The effects of social media-based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior, 28(5), 1755–1767.
27.
LehrD. D. (2015). An Analysis of the Changing Competitive Landscape in the Hotel Industry Regarding Airbnb.
28.
LianH. (2014). The post-1980s generation in China: exploring its theoretical underpinning. Journal of Youth Studies, 17(7), 965–981.
MatzlerK., BailomF., HinterhuberH. H., RenzlB., & PichlerJ. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271–277.
31.
McAdamR., & McClellandJ. (2002). Individual and team-based idea generation within innovation management: organisational and research agendas. European Journal of Innovation Management, 5(2), 86–97.
32.
Meyer-WaardenL. (2015). Effects of loyalty program rewards on store loyalty. Journal of Retailing and Consumer Services, 24, 22–32.
OliverR. L. (1999). Whence consumer loyalty?. Journal of marketing, 63(4), 33–44.
35.
PrenskyM. (2001). Digital natives, digital immigrants part 1. On the hori-zon, 9(5), 1–6.
36.
ShawG., BaileyA., & WilliamsA. (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207–214.
37.
SmithC. D. M. (2014). Commuting, Shared-Use Mobility, Smart Infrastructure, Climate Change, and Rural Transportation Trends.
38.
SolnetD., & HoodA. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15(01), 59–68.
39.
TanfordS. (2013). The impact of tier level on attitudinal and behavioral loyalty of hotel reward program members. International Journal of Hospitality Management, 34, 285–294.
40.
TiddJ., & HullF. (2003). Service Innovation: Organizational responses to technological opportunities & market imperatives (Vol. 9). Imperial College Press.
41.
VictorinoL., VermaR., PlaschkaG., & DevC. (2005). Service innovation and customer choices in the hospitality industry. Managing Service Quality: An International Journal, 15(6), 555–576.
42.
WangY., MaS. S., & LiD. (2015). Customer participation in virtual brand communities: The self-construal perspective. Information & Management.
43.
XiangZ., SchwartzZ., GerdesJ. H., & UysalM. (2015). What can big data and text analytics tell us about hotel guest experience and satisfaction?. International Journal of Hospitality Management, 44, 120–130.
44.
XiangZ., WangD., O'LearyJ. T., & FesenmaierD. R. (2014). Adapting to the internet: trends in travelers’ use of the web for trip planning. Journal of Travel Research, 0047287514522883.
45.
AluriA., PriceB. S., & McIntyreN. H. (2019). Using Machine Learning to Cocreate Value through Dynamic Customer Engagement in a Brand Loyalty Program. Journal of Hospitality & Tourism Research, 43(1), 78–100.
46.
BreugelmansE., BijmoltT. H., ZhangJ., BassoL. J., DoroticM., KopalleP., … & WünderlichN. V. (2015). Advancing research on loyalty programs: a future research agenda. Marketing Letters, 26(2), 127–139.
47.
BowenJ. T., & Chen McCainS. L. (2015). Transitioning loyalty programs: a commentary on “the relationship between customer loyalty and customer satisfaction”. International Journal of Contemporary Hospitality Management, 27(3), 415–430.
48.
BijmoltT. H., & VerhoefP. C. (2017). Loyalty Programs: Current Insights, Research Challenges, and Emerging Trends. In Handbook of Marketing Decision Models (pp. 143–165). Springer, Cham.
49.
BudiantoA. (2019). Customer Loyalty: Quality of Service. Journal of Management Review, 3(1), 299–305.
50.
EggertA., SteinhoffL., & GarnefeldI. (2015). Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research, 18(2), 210–228.
51.
KangJ., AlejandroT. B., & GrozaM. D. (2015). Customer–company identification and the effectiveness of loyalty programs. Journal of Business Research, 68(2), 464–471.
52.
KandampullyJ., ZhangT., & BilgihanA. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379–414.
53.
JaiT. M. C., & KingN. J. (2016). Privacy versus reward: Do loyalty programs increase consumers’ willingness to share personal information with third-party advertisers and data brokers?. Journal of Retailing and Consumer Services, 28, 296–303.
54.
NastasoiuA., & VandenboschM. (2019). Competing with loyalty: How to design successful customer loyalty reward programs. Business Horizons, 62(2), 207–214.
55.
StathopoulouA., & BalabanisG. (2016). The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high-and low-end fashion retailers. Journal of Business Research, 69(12), 5801–5808.
56.
StourmV., BradlowE. T., & FaderP. S. (2015). Stockpiling points in linear loyalty programs. Journal of Marketing Research, 52(2), 253–267.
57.
WangY., LewisM., CryderC., & SpriggJ. (2016). Enduring effects of goal achievement and failure within customer loyalty programs: A large-scale field experiment. Marketing Science, 35(4), 565–575.
58.
VoorheesC. M., WhiteR. C., McCallM., & RandhawaP. (2015). Fool's gold? Assessing the impact of the value of airline loyalty programs on brand equity perceptions and share of wallet. Cornell Hospitality Quarterly, 56(2), 202–212.