Darden Restaurants, Inc. (1996). Fiscal year ended May 26, 1996, Form 10-K. Filed with the Securities and Exchange Commission, Washington D.C. Retrieved from SEC EDGAR.
2.
FreiF. & MorrissA. (2012). Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Harvard Business School Publishing.
3.
MeyerJ.L. (1995, December 22). Mid Cap Research- Company Report: Darden Restaurants. Prudential Securities. Retrieved from Thomson ONE.
4.
SpringenK. (1992, October 11). “Egg Rolls For Peoria.” Newsweek. Retrieved from EBSCO.
5.
DurandT. (2000). Forms of Incompetence. Advances in Applied Business Strategy, vol. 6A, 69–95.
6.
FreiF. & MorrissA. (2012). Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Harvard Business School Publishing.