Motorway Services Extraordinaire: Welcome Break Case Study

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Jolly K. , Director of People, Welcome Break, personal interview on October 1st, 2015.

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McKie R. , CEO, Welcome Break, personal interview on October 1st, 2015.

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Welcome Break: About Us (2015). Retrieved from http://www.welcomebreak.co.uk/about-us on September 1st, 2015.

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Edwards M.R. (2009). An integrative review of employer branding and OB theory. Personnel Review, 39(1), 5–23.

Fitz-enz J. (2000). The ROI of human capital. New York: Amacom-American Management Association.

Fleming J.H. , & Asplund J. (2007). Human Sigma: Managing the Employee-Customer Encounter. New York: Gallup Press.

Heskett J.L. , Jones T.O. , Loveman G.W. , Sasser W.E. Jr. , & Schlesinger L.A. (1994). Putting the service-profit chain to work. Harvard Business Review, 72(2), 164–170.

Luthans F. (1998). Organizational Behavior (8th edition). Boston: Irwin McGraw-Hill.

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Pine B.J. , & Gilmore J.H. (1999). The Experience Economy: Work is Theatre & Every Business a Stage. Boston: Harvard Business School Press.

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Welcome Break website. (2016). Retrieved on November 1st, 2016 from https://www.welcomebreak.co.uk/.

Welcome Break financial statement. (2016). UKBIZdb retrieved on November 7th, 2016 at http://ukbizdb.com/company/01735476/welcome-break-limit-ed/finances.