AgutS., GrauR., & PeiroJ. M. (2003). Competency needs among managers from Spanish hotels and restaurants and their training demands. Hospitality Management, 22(3), 281–295.
2.
BaumT. (1990). Competencies for hotel managers: Industry expectations of education. International Journal of Contemporary Hospitality Management, 2(4), 13–16.
3.
BeckerB., & HuselidM. (1999). An interview with Mike Losey, Tony Rucci, and Dave Ulrich: Three experts respond to HRMJ's special issue on HR strategy in five leading firms, Human Resource Management, 38(4), 353–365.
4.
BoyatzisR.E. (1982). The competent manager. New York: Wiley.
5.
BrayD. W., & HowardA. (1983). Personality and the assessment center method. In SpeilbergerC. D. & ButcherJ. N. (Eds.), Advances in Personality Assessment, (Vol. 3). Hillsdale, NJ: Lawrence Erlbaum Associates.
6.
ChenG., DonahueL. M., & KlimoskiR. J. (2004). Training undergraduates to work in organizational teams. Academy of Management Learning and Education.3(1), 27–40.
7.
ChoS., WodsR., JangS., & ErdemM. (2006). Measuring the impact of human resource management practices on Hospitality firms’ performances, International Journal of Hospitality Management, 25(2), 262–277.
8.
ClarkM. (1993). Communications and social skills: Perceptions of hospitality managers. Employee Relations, 15(2), 51–60.
9.
CobanogluC., PelinD., & PooraniA. (2006). An analysis of skills and competencies of full service hotel technology managers. Journal of Teaching in Travel & Tourism, 6(4), 19–35.
10.
ConradC. A. (1999). Soft skills and the minority work force: A guide for informed discussion. Washington, DC: Joint Center for Political and Economic Studies.
11.
DimmockK., BreenH., & WaloM. (2003). Management competencies: An Australian assessment of tourism and hospitality students. Journal of the Australian and New Zealand Academy of Management, 9(1), 12–26.
12.
GursoyD., RahmanI., & SwangerN. (2012). Industry's expectations from hospitality schools: What has changed?Journal of Hospitality & Tourism Education, 24(4), 32–42.
13.
HackmanJ. R., & LawlerE. E. (1971). Employee reactions to job characteristics. Journal of Applied Psychology, 55(3), 259–286.
14.
JohansonM., GhiselliR., SheaL.J., & RobertsC. (2011), Changing competencies of hospitality leaders: A 25-year review. Journal of Hospitality & Tourism Education, 23(3), 43–47.
15.
KantrowitzT. (2005). Development and construct validation of a measure of soft skills performance. PhD Dissertation, Georgia Institute of Technology.
16.
KatzR. (1974). Skills of an effective administrator. Harvard Business Review, 52(5), 90–102.
KesselmanG. A., LopezF. M., & LopezF. E. (1982). The development and validation of a self-report scored in-basket test in an assessment center setting. Public Personnel Management, 11(3), 228–238.
KulikC. T., OldhamG. R., & HackmanJ. R. (1987). Work design as an approach to person-environment fit. Journal of Vocational Behavior, 31(3), 278–296.
21.
MayoC. & Thomas-HaysbertC. (2005). Essential competencies needed by hospitality and tourism management graduates as determined by industry professionals and hospitality educators. Consortium Journal of Hospitality and Tourism, 9(2), 5–17.
22.
MilmanA. (2003). Hourly employee retention in small and medium attractions: The central Florida example, International Journal of Hospitality Management, 22(2), 17–35.
23.
MilmanA., & RicciP. (2004). Predicting job retention of hourly employees in the lodging industry, Journal of Hospitality and Tourism Management, 11(1), 23–41.
24.
MintzbergH. (1975). The manager's job: Folklore and fact. Harvard Business Review, 53(4), 49–61.
PerdueJ., NinemeierJ., & WoodsR. (2002). Comparison of present and future competencies required for club managers. International Journal of Contemporary Hospitality Management, 14(3), 142–146.
27.
RainsburyE., HodgesD., BurchellN., & LayM. (2002). Ranking workplace competencies: Student and graduate perceptions. Asia-Pacific Journal of Cooperative Education, 3(2), 8–18.
28.
RiggioR. E. (1986). Assessment of basic social skills. Journal of Personality and Social Psychology, 51(3), 649–660.
29.
RiggioR. E., RiggioH. R., SalinasC., & ColeE. J. (2003). The role of social and emotional communication skills in leader emergence and effectiveness. Group Dynamics: Theory, Research, and Practice, 7(2), 83–103.
30.
Roberts, S. (January 2000). Training starting to click. Business Insurance34, 21, 1.
31.
RoehlW. & SwerdlowS. (1999). Training and its impact on organizational commitment among lodging employees. Journal of Hospitality and Tourism Research, 23, 176–194.
32.
SandwithP. (1993). A hierarchy of management training requirements: The competency domain model. Public Personnel Management, 22(1), 43–52.
33.
SissonL.G. & AdamsA.R. (2013). Essential hospitality management competencies: The importance of soft skills. Journal of Hospitality and Tourism Education, 25(3), 131–145.
34.
SpectorP. E., SchneiderJ. R., VanceC. A., & HezlettS. A. (2000). The relation of cognitive ability and personality traits to assessment center performance. Journal of Applied Social Psychology, 30(7), 1474–1491.
35.
SpencerL.M. & SpencerS.M. (1993). Competence at work. New York: Wiley.
36.
StevensM.A. & CampionM.J. (1994). The knowledge, skill, and ability requirements for teamwork: Implications for human resource management. Journal of Management, 20(2), 503–530.
37.
StevensM. A., & CampionM. J. (1999). Staffing work teams: Development and validation of a selection test for teamwork settings. Journal of Management, 25(2), 207–228.
38.
TasR. (1988). Teaching future managers. Cornell Hotel and Restaurant Administration Quarterly, 29(2), 41–43.
39.
Weber, M., Crawford, A., Rivera, Jr., D., & Finley, D.A., (2010). Using Delphi panels to assess soft skill competencies in entry level managers. Journal of Tourism Insights, 1(1), 98–106.
40.
Weber, M., Crawford, A., Lee, J., & Dennison, D.A., (2013). An exploratory analysis of soft skill competencies needed for the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 12(4), 313–332.
41.
WellingtonJ.K. (2005). The “Soft Skills” of success. Vital Speeches of the Day, 628–634.