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State Government Victoria. (2012). Accessible Tourism. Tourism Victoria. http://www.tourism.vic.gov.au/industry-resources/industry-resources/accessible-tourism/ Accessed the 31st of March 2013, 15:18].

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Destination Management Organizations (DMOs) and destination management.

Gretzel U. , Fesenmaier D. R. , Formica S. , & O'Leary J. T. (2006). Searching for the future: Challenges faced by destination marketing organizations. Journal of Travel Research, 45(2), 116–126.

Manente M. , & Minghetti V. (2006). Destination management organizations and actors. Tourism Business Frontiers, Elsevier.

Presenza A. , Sheehan L. , & Ritchie J. B. (2005). Towards a model of the roles and activities of destination management organizations. Journal of Hospitality, Tourism and Leisure Science, 3(1), 1–16.

Ritchie B. , & Crouch G. I. (2003). The Competitive Destination: A Sustainable Tourism Perspective: CABI Publishing.

Conventions and legislation protecting the rights of people with disabilities United Nations. (2007). Convention on the Rights of Persons with Disabilities & International Day for People with Disabilities. New York United Nations http://www.un.org/.

United ations Economic and Social Commission of Asia and the Pacific [UNESCAP]. (2009). Takayama Declaration on the Development of Communities-for-All in Asia and the Pacific. Retrieved from http://www.acces-sibletourism.org/resources/takayama_declaration_top-e-fin_171209.pdf.

Disabilities.

Office for Disability Issues. (2012). Disability prevalence estimates 2010/11. Recuperado de http://odi.dwp.gov.uk/docs/res/factsheets/disability-prevalence.pdf.

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World Health Organization. (2001). International Classification of Functioning, Disability and Health (ICIDH-2). Geneva: World Health Organization.

Segment of tourists with disabilities Market profile and economic contribution.

Barbeau LP. (2011). Study on the Behaviours and attitudes of People With a Physical disability with respect to tourism, culture and transportation in Quebec. 2011 Highlights. Retrieved from www.keroul.qc.ca/fr/publications.

Burnett J. J. & Bender H. (2001). Assessing the travel-related behavior of the mobility-disabled consumer. Journal of Travel Research, 40, 4–11.

Market and Communication Research. (2002). People with Disabilities: a Market Research Report. Brisbane: Tourism Queensland - Special Interest Tourism Unit.

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Stafford J. , Samson M. & Roy C. (2001) A growth market: Behaviours of tourists with restricted physical abilities in Canada. Kéroul, tourism and culture for people with restricted physical ability: Canada.

VisitEngland. (2010). VisitEngland Accessibility Analysis UKTS data Full Year 2009. http://www.visitengland.org/Images/Accessibility%20analysis%202009%20-%20web%20download_tcm30-19527.pdf. Accessed the 1^st of April 2013, 18:11.

Travel experience.

Darcy S. (1998). Anxiety to access: Tourism Patterns and Experiences of New South Wales People with a Physical Disability. Tourism New South Wales. http://archive.tourism.nsw.gov.au/Anxiety_to_Access_p783.aspx. Accessed the 1st of April 2013, 16:35.

Darcy S. (1998). Anxiety to access: tourism patterns and experiences of New South Wales people with a physical disability. Sydney: Tourism New South Wales.

Darcy S. (2002). Marginalised participation: Physical disability, high support needs and tourism. Journal of Hospitality and Tourism Management, 9(1), 61–72.

Harris Interactive Market Research. (2005). Research among adults with disabilities - travel and hospitality. Chicago: Open Doors Organization.

Packer T. , Small J. & Darcy S. (2008). Tourist experiences of individuals with vision impairment. Australia: Sustainable Tourism Cooperative Research Centre.

Poria Y. , Reichel A. & Brandt Y. (2010). The flight experiences of people with disabilities: An exploratory study. Journal of Travel Research, 49(2), 216–227.

Ray N. M. & Ryder M. E. (2003). “Ebilities” tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled. Tourism Management, 24, 57–72.

Yau M. , McKercher B. , & Packer T. L. (2004). Travelling with a disability: More than just an access issue. Annals of Tourism Research, 31(4), 1–23.

Attitudes towards people with disabilities.

Daruwalla P. & Darcy S. (2005). Personal and Societal Attitudes to Disability. Annals of Tourism Research, 32(3), 549–570.

Patterson I. , Darcy Simon & Mönninghoff M. (2012): Attitudes and experiences of tourism operators in Northern Australia towards people with disabilities, World Leisure Journal, 54(3), 215–229.

Accessible tourism and the accessibility guidelines/standards.

Buhalis D. & Darcy S. (2011). Accessible Tourism. Concepts and Issues. Great Britain: Channel View Publications.

Economic and Social Commission for Asia and the Pacific [ESCAP]. (2003). Barrier-free Tourism for People with Disabilities in the Asian and Pacific Region. http://www.unescap.org/ttdw/Publications/TPTS_pubs/pub_2316/pub_2316_tor.pdf. Accessed the 6th of April 2013, 19:55.

Ernawati D. , & Sugiarti R. (2005). Developing an accessible tourist destination model for people with disability in Indonesia. Tourism Recreation Research, 30(3), 103–106.

European Network for Accessible Tourism [ENAT]. (2012) What is “Accessible Tourism”? Retrieved from http://www.accessibletourism.org/?i=enat.en.faq.744.

Hall P. , & Imrie R. (2001). Inclusive design: designing and developing accessible environments. New York: Spon Press.

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Information and website accessibility.

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Infrastructure.

Sawyer A. , & Bright K. (2004). The access manual: auditing and managing inclusive built environments. Oxford: Blackwell.

Sport and Recreation Victoria. (1997). Access for All: a guide to the design of accessible indoor and outdoor recreation and sporting facilities. Melbourne: Sport and Recreation Victoria.

Preiser W. , & Ostroff E. (2001). Universal Design Handbook. New York: McGraw-Hill.

U.S. Department of Justice. (2010). 2010 ADA Standards for Accessible Design. http://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards_prt.pdf. Accessed the 6th of April 2013, 23:53.

Staff training.

Disability Services Commission (WA). (2000). You can make a difference to customer service for people with disabilities [kit]: hospitality, tourism, retail & entertainment industries. West Perth, W.A.: Disability Services Commission.

Best practices in accessible tourism and accessible destination information.

Buhalis D. , Darcy S. , & Ambrose I. (Eds.) Best Practice in Accessible Tourism. Great Britain: Channel View Publications.

Law Offices of LaVan & Neidenberg. (2010). Top 20 Wheelchair-Friendly Cities in the U.S. Retrieved from http://www.disabilitylawclaims.com/blog/top-20-wheelchairfriendly-cities-in-the-us.cfm.

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Stakeholder collaboration in tourism.

Bramwell B. , & Sharman A. (1999). Collaboration in local tourism policymaking. Annals of tourism research, 26(2), 392–415.

Jamal T. B. , & Getz D. (1995). Collaboration theory and community tourism planning. Annals of tourism research, 22(1), 186–204.

Morrison A. M. (2013). Marketing and Management Tourism Destinations. London: Routledge.

Sautter E. T. , & Leisen B. (1999). Managing stakeholders a tourism planning model. Annals of tourism research, 26(2), 312–328.