Supremo app: An integrated probation monitoring system for enhanced rehabilitation and supervision in the Philippines

Abstract

The Parole and Probation Administration (PPA) plays a crucial role in rehabilitating probationers and parolees. However, the PPA in the 5th district of Camarines Sur faces challenges due to a high number of caseloads, making it difficult to effectively monitor probationers’ compliance. To address this issue, a study was conducted to develop the Supremo App, an integrated probation monitoring system specifically designed for the PPA in this district. Utilizing Agile Management Methodology, the study identified the technological components and features necessary for the app’s development. Key functionalities of the Supremo App include User Registration and Authentication, Dashboard, Document Upload, Accomplishment Tracking, Search and Filters, and Customization options. After the app’s development, usability testing was performed, yielding an average score of 3.50 on the System Usability Scale. While probation officers evaluated the app positively, probationers reported navigation difficulties, indicating a knowledge gap. Ultimately, the Supremo App enhances monitoring efficiency and remote supervision of probationers. However, it also reveals challenges related to resource availability and resistance to adopting new technology. Future iterations of the app should focus on expanding and enhancing offline features, providing comprehensive training programs, and reinforcing data privacy measures to maximize effectiveness and user satisfaction. Such improvements will better serve both the probation officers and probationers, fostering a more streamlined and effective rehabilitative process in the district.