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References
1.National Audit Office report. A Safer Place for Patients Learning to Improve Patient Safety. Full document: http://www.nao.org.uk/publications/nao_reports/05–06/0506456.pdf. Executive summary: http://www.nao.org.uk/publications/nao_reports/05-06/0506456es.pdf
2.Department of Health. Safety first: a report for patients, clinicians and healthcare managers. Full document: http://www.dh.gov.uk/assetRoot/04/14/14/41/04141441.pdf
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