How Can Users be Involved in Service Improvement in Health and Social Care,and why is this Important?

Crawford M. , Rutter D. , Manley C. Systematic review of involving patients in the planning and development of heath care. BMJ 2002; 325: 1263

Cayton H. Patient and Public Involvement in Health. The Evidence for Policy Implementation. A Summary of the Results of the Health in Partnership Research Programme. London: Department of Health, 2004

Clinical Audit Patient Panel. Sheffield South West Primary Care Trust, 2004–2006

Department of Health. NHS Plan. A Plan for Investment. A Plan for Reform. London: HMSO, 2000

Hope T. Evidence-based Patient Choice. Promoting Patient Choke. London: King Fund Publishing, 1997

Crisp N. National Primary and Care Trust Development Programme (Natpact). Creating a Patient-led NHS Delivering the NHS IMPROVEMENT Plan. London: HMSO. 2005

McIver S. An Introduction to Quality in Health Care. Service Users Views of Quality – an overview 2004. Birmingham: Health Services Management Centre, 2004

Grol R. Improving the quality of medical care. JAMA 2001; 286: 2578–85.

Chambers R. , Drinkwater C. , Boath E. Involving Patients and the Public. How to it Better. Oxford: Radcliffe Medical Press, 2003

Carr S. Has service user participation made a difference to social care services? Social Care Institute for Excellence. Better Knowledge for better practice. Position Paper No 3. 2004

Best Value. A Guide to User Involvement Good Practice in Best Value Reviews. York: Joseph Rowntree Foundation, 2002

Beverley C. , Nicolson P. , Booth A. Eliciting Users’ Views of the processes of Health Care. A Scoping Study. The School of Health and Related Research and Consumer Health Psychology at ScHARR. Sheffield: The University of Sheffield, 2002

Department of Health. Working for Patients. London: HMSO, 1989

Department of Health. The Patients Charter. London: HMSO, 1991

Local Voices. Listening to local voices. Research Paper, Number 9. National Association of Health Authorities and Trusts, 1992

Kennedy Report. Learning from Bristol London: HMSO, 2002

Simpson E. , House A. Involving users in the delivery and evaluation of mental health services: systematic review. BMJ 2002; 325: 1265

NHS Modernisation Agency. Involving Patients and Carets. General Improvement Skills. London: Department of Health, 2005

Honigsbaum F. , Richard J. , Lockett T. , Ham C. Priority Setting in Action. Oxford: Radcliffe Medical Press, 1995

Stately K. Voices, Values and Health, Involving the Public in Moral Issues. London: Kings Fund, 2001

Department of Health. Section 11 of the Health and Social Care Act. 2001. Strengthening Accountability. Involving Patients and the Public. Policy Guidance. London: Department of Health, 2003

Mullen P. Priority Setting and the Public. Oxford: Radcliffe Medical Press, 2002

Moullin M. Delivering Excellence in Health and Social Care, Buckingham: Open University Press, 2002

Gilbert D. Nothing about us without us. London: Commission for Health Improvement, 2003

Ashmore S. Learning from Clinical Governance Reviews Carried out by Commission for Health Improvement — Guidance for PCTs. Leicestershire Primary Care Audit Group, 2004

Fletcher G. , Bradburn J. Voices in Action Resource Book. London: Department of Health, 2001

The Royal College of Radiologists. The Clinical Audit Cycle. London: RCR, 1996

Farrell C. Patient and Public Involvement in Health. The Evidence for Policy Implementation. A Summary of the Results of the Health in Partnership Research Programme. London: Department of Health, 2004

Sheaff R. , O'Grady T. Consumer Relations, Marketing and Quality in the NHS. Some Lessons from the Approaches of other Organisations, 1989. Manchester: Health Service Management Unit, University of Manchester, 1997

Jones I.R. , Doyle L. , Berney L. , Kelly M. Making Decisions about Treatment Priorities. Decision Making in Primary Care: Patients as Partners in Resource Allocation (PIER Project). London: Department of Health, 2003

Scottish Executive. Cancer Service Improvement Programme. Final Report. Scottish Executive, 2006

Millburn A. RCN Congress. London: Royal College of Nursing, 2003

Coulter A. Engaging Patients in their Healthcare. How is the UK doing Relative to Other Countries? Oxford: Picker institute, 2006