Abstract
This case study explores how Reliance Jio leveraged cutting-edge Information Systems (IS) capabilities to transform the Indian telecom sector and build a digital ecosystem spanning connectivity, commerce, entertainment, and financial services. By examining Jio platform’s strategy, enterprise architecture, data, Infrastructure and IS governance, the case equips MBA students with a robust understanding of how digital transformation unfolds in emerging markets. The case brings to life powerful frameworks like the Information Systems Strategy Triangle and Digital Leadership framework, helping students build enterprise systems thinking to assess real-world IS-enabled innovation. The case discusses and shows how Jio avoided the common mistakes many organisations make, as flagged by Boston Consulting Group’s (BCG) five digital missteps. It also challenges the myths that derail many digital efforts.
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