Service Innovation and Emerging Technologies in Tourism and Hospitality

Bigne E. Maturana P. (2022). Does virtual reality trigger visits and booking holiday travel packages? Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655221102386

Bitner M. J. Ostrom A. L. Morgan F. N. (2008). Service blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66–94.

Choi K. Wang Y. Sparks B. A. Choi S. M. (2021). Privacy or security: Does it matter for continued use intention of travel applications? Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655211066834

Fang S. Han X. Chen S. (2022). The impact of tourist–robot interaction on tourist engagement in the hospitality industry: A mixed-method study. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655221102383

Kandampully J. Bilgihan A. Van Riel A. C. Sharma A. (2022). Toward holistic experience-oriented service innovation: Co-creating sustainable value with customers and society. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655221108334

Kline S. J. Rosenberg N. (2009). An overview of innovation. In Rosenberg N. (Ed.), Studies on science and the innovation process: Selected works of Nathan Rosenberg (pp. 173–203). World Scientific.

Lee K. H. Yen C. L. A. (2022). Implicit and explicit attitudes toward service robots in the hospitality industry: Gender differences. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655221102381

Lusch R. Nambisan S. (2015). Service innovation: A service-dominant logic perspective. MIS Quarterly, 39(1), 155–176.

Ma E. Bao Y. Huang L. Wang D. Kim M. (2021). When a robot makes your dinner: A comparative analysis of product level and customer experience between the US and Chinese robotic restaurants. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655211052286

Reader S. M. Morand-Ferron J. Flynn E. (2016). Animal and human innovation: Novel problems and novel solutions. Philosophical Transactions of the Royal Society B: Biological Sciences, 371(1690), 20150182.

Snyder H. Witell L. Gustafsson A. Fombelle P. Kristensson P. (2016). Identifying categories of service innovation: A review and synthesis of the literature. Journal of Business Research, 69(7), 2401–2408.

So K. K. F. Kim H. He Y. Li X. (2022). Mapping service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda. Cornell Hospitality Quarterly. Advance online publication. https://doi.org/10.1177/19389655221102392