Abstract
This study proposes a composite indicator (CI) to measure public service delivery across five sectors in Uganda: education, health, water, agriculture, and roads. Utilizing data from the Uganda National Service Delivery Survey and other official Ugandan statistical sources, 33 elementary indicators were selected through rigorous quality assessment from an initial pool of 103 service delivery indicators. The resulting CI ranked 15 statistical regions, with Kampala leading across all dimensions, while Karamoja and Lango exhibited the poorest performance, highlighting significant regional disparities. Sensitivity and robustness analyses confirmed the reliability of the rankings and the CI itself. Sector-specific insights further pinpointed areas requiring improvement. Key methods employed included the distance-to-reference-point transformation and the Benefit of the Doubt multi-criteria approach, which produced consistent rankings with both additive and multiplicative aggregation techniques. The CI's robustness was tested by comparing alternative data transformation, weighting and aggregation methods. This study offers a robust and reliable tool to assess service delivery and address regional inequalities, ultimately supporting sustainable development efforts in Uganda and, more broadly, in developing countries.
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