Abstract
Managers of children's services often find themselves taking on responsibilities for which they have no training, and consequently they must learn the role on the job. To answer the need for management training, the Child Studies Department at the Canberra Institute of Technology developed a Graduate Certificate in Children's Service Management. The course aims to develop leadership and an ability to manage change in a field that must be responsive to rapidly changing ideas and requirements. This article focuses on leadership and change by looking at some theoretical ideas that are fundamental in the graduate certificate, and a director's application of those ideas to her service. Two voices interweave throughout the article: providing first a theoretical perspective and then an account of an actual experience of leadership in action.
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