This is the second management case study in the series. Each one highlights situations and problems that health information managers may face in their work.
The series is interactive: readers are invited to comment on the case study and suggest strategies for dealing with the problems it reveals. Contributions from readers are published in the following issue. Responses to our first case study, published in the May 1997 issue, are reproduced below.
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References
1.
ScholtesP.R.. (1988). The team handbook: How to use teams to improve quality.Madison, Wisconsin: Joiner Associates