DonabedianA. (1988): The Quality of Care – How Can it be Assessed? JAMA No. 260, pp1743–1748.
2.
ReeveT. (1993): Coherent and Consistent Quality Assurance and Utilisation Review Activities in Public and Private Hospitals in Australia.Australian Government Publishing Service, Canberra.
3.
NZCHS (1993): Cutting Through the Confusion. Quality Health. NZCHS. No. 8, pp1–3.