Implementation of a Patient Feedback Strategy in a Country Hospital

Abstract

Following the formation of a Quality Assurance Committee, the Cobram District Hospital embarked upon the implementation of a patient feedback strategy by means of distributing Patient Service Questionnaires. The Hospital was seeking to identify aspects of its overall service that proved satisfactory or otherwise to patients, and to set in place strategies that would minimise the recurrence of patient-identified problems. Results of the initial survey were very pleasing, and it is envisaged that similar surveys will become an integral part of the Hospital's ongoing Quality Assurance program.