Abstract

Get full access to this article
View all access options for this article.
References
1.Department of Health (2008a ) High Quality Care for All – NHS next stage review final report . Available at: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_085825
2.Department of Health (2008b ) Health and Social Care Act 2008; Code of Practice on the prevention and control of infections and related guidance . Available at: http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_123923.pdf
3.National Reporting and Learning Service/National Patient Safety Agency (2010 ) Never Events: Framework Update 2010/11 . London : NPSA .
4.Picker Institute (2011 ) Always Events: Creating an optimal patient experience . Available at: http://pickerinstitute.org/wp-content/uploads/2011/10/1-Always-Events-Creating-an-Optimal-Patient-Experience1.pdf
5.World Health Organization (2009 ) Patient Safety 2009. WHO Guidelines on Hand Hygiene in Health Care: First Global Patient Safety Challenge Clean Care is Safer Care . Geneva : WHO .
