Book review: Woydack Johanna,Linguistic Ethnography of a Multilingual Call Center: London Calling

Cameron D (2000) Good to Talk? Living and Working in a Communication Culture. London: SAGE.

Forey G Lockwood J (2007) ‘I’d love to put someone in jail for this’: an initial investigation of English in the business processing outsourcing (BPO) industry. English for Specific Purposes 26: 308–326.

Márquez Reiter R (2011) Mediated Business Interactions: Intercultural Communication between Speakers of Spanish. Edinburgh: Edinburgh University Press.

Márquez-Reiter R Bou-Franch P (2017) (Im)politeness in service encounters. In: Culpeper J Haugh M Kádár D (eds) The Palgrave Handbook of Linguistic (Im)politeness. London: Palgrave Macmillan, pp. 661–687.