Book review: Alice F Freed and Susan Ehrlich (eds) ‘Why Do You Ask?’: The Functions of Questions in Institutional Discourse

Drew P Heritage J (1992) Analyzing talk at work: An introduction. In: Drew P Heritage J (eds) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp. 3–65.

Hasan R (1996) Literacy, everyday talk and society. In: Hasan R Williams G (eds) Literacy in Society. London and New York: Longman, pp. 377–424.

Levinson J (1992) Activity types and language. In: Drew P Heritage J (eds) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp. 66–100.

Schegloff EA Koshik I Jacoby S Olsher D (2002) Conversation analysis and applied linguistics. Annual Review of Applied Linguistics 22: 3–31.