‘You don't need to work around a hospital for long to realise that there are loads of opportunities for things to go wrong. And you only have to listen to a story from a patient or actually be a patient to understand that it doesn't take much to make things an awful lot better and safe’.
NHS Institute for Innovation and Improvement2007The Power of One, the Power of Many: Bringing social movements thinking to healthcare improvementLondon, NHS Institute for Innovation and Improvement
