The following article is based on a presentation at AfPP's Annual Congress in October 2005. It deals with the increasing level of violence and aggression directed towards NHS staff in the workplace and advises on conflict resolution.
Counter Fraud and Security Management Service2005Not Alone: A guide for the better protection of lone workers in the NHS LondonNHS Security Management Service. Available from: www.cfsms.nhs.uk [accessed 14 February 2006]
2.
National Audit Office2003A Safer Place to Work: Protecting NHS hospital and ambulance staff from violence and aggressionLondon, National Audit Office. Available from: www.nao.org.uk/publications/nao_reports/02-03/0203527.pdf [accessed 14 February 2006]
