With the development of modular manufacturing technology and diversified demand for products, the demand for differential warranty service has become increasingly prominent. This article proposes a differential service strategy for two-dimensional warranty using warranty claim data under consumer-side modularisation. In contrast to previous research that optimised maintenance strategies under a given failure density function, this article obtains actual usage rate and failure density functions of main failure types by determining the function type and parameter fitting. A detailed case study of a product under a two-dimensional warranty is discussed to interpret the proposed model. Using the mathematical model proposed in this research, warranty service providers can offer consumers a differential warranty service under consumer-side modularisation.
SarkarBSarenS.Product inspection policy for an imperfect production system with inspection errors and warranty cost. Eur J Oper Res2016; 248(1): 263–271.
2.
TongPSongXZixianL.A maintenance strategy for two-dimensional extended warranty based on dynamic usage rate. Int J Prod Res2017; 55(19): 5743–5759.
3.
YeZ-SMurthyDNP. Warranty menu design for a two-dimensional warranty. Reliab Eng Syst Safe2016; 155: 21–29.
4.
BalachanderS.Warranty signalling and reputation. Manage Sci2001; 47(9): 1282–1289.
5.
ChariNDialloCVenkatadriU, et al. Modeling and analysis of a warranty policy using new and reconditioned parts. Appl Stoch Model Bus2016; 32(4): 539–553.
6.
YazdianSAShahanaghiKMakuiA.Joint optimisation of price, warranty and recovery planning in remanufacturing of used products under linear and non-linear demand, return and cost functions. Int J Syst Sci2014; 47(5): 1155–1175.
7.
WangXSuC.A two-dimensional preventive maintenance strategy for items sold with warranty. Int J Prod Res2016; 54(19): 5901–5915.
8.
HuangY-SGauW-YHoJ-W.Cost analysis of two-dimensional warranty for products with periodic preventive maintenance. Reliab Eng Syst Safe2015; 134: 51–58.
9.
BanerjeeRBhattacharjeeMC.Warranty servicing with a brown–proschan repair option. Asia Pac J Oper Res2012; 29(3): 1–13.
10.
LiuBWuJXieM.Cost analysis for multi-component system with failure interaction under renewing free-replacement warranty. Eur J Oper Res2015; 243(3): 874–882.
11.
OhHChoiSKimK, et al. An empirical model to describe performance degradation for warranty abuse detection in portable electronics. Reliab Eng Syst Safe2015; 142: 92–99.
12.
ParkMJungKMParkDH.Optimal warranty policies considering repair service and replacement service under the manufacturer’s perspective. Ann Oper Res2014; 244(1): 117–132.
13.
VarnosafaderaniSChukovaS.A two-dimensional warranty servicing strategy based on reduction in product failure intensity. Comput Math Appl2012; 63(1): 201–213.
14.
ParkMJungKMParkDH.A generalized age replacement policy for systems under renewing repair-replacement warranty. IEEE T Reliab2016; 65(2): 604–612.
15.
ParkMPhamH.Cost models for age replacement policies and block replacement policies under warranty. Appl Math Model2016; 40(9–10): 5689–5702.
16.
ShahanaghiKNoorossanaRJalali-NainiSG, et al. Failure modeling and optimizing preventive maintenance strategy during two-dimensional extended warranty contracts. Eng Fail Anal2013; 28: 90–102.
17.
ShangLSiSCaiZ.Optimal maintenance–replacement policy of products with competing failures after expiry of the warranty. Comput Ind Eng2016; 98: 68–77.
18.
BouguerraSChelbiARezgN.A decision model for adopting an extended warranty under different maintenance policies. Int J Prod Econ2012; 135(2): 840–849.
19.
VahdaniHMahloojiHEshraghnia JahromiA.Warranty servicing for discretely degrading items with non-zero repair time under renewing warranty. Comput Ind Eng2013; 65(1): 176–185.
20.
XieWLiaoH.Some aspects in estimating warranty and post-warranty repair demands. Nav Res Log2013; 60(6): 499–511.
21.
WangXYeZ-SHongY-L, et al. Analysis of field return data with failed-but-not-reported events. Technometrics2018; 60(1): 90–100.
22.
WangXXieWYeZ-S, et al. Aggregate discounted warranty cost forecasting considering the failed-but-not-reported events. Reliab Eng Syst Safe2017; 168: 355–364.
23.
AggrawalDAnandASinghO, et al. Profit maximization by virtue of price & warranty length optimization. J High Tech Manag Res2014; 25(1): 1–8.
24.
AnandASinghalSPanwarS, et al. Optimal price and warranty length for profit determination: an evaluation based on preventive maintenance. In: KapurPKumarUVermaA (eds) Quality, IT and business operations. Singapore: Springer, 2018, pp.265–277.
25.
DarghouthMNChelbiAAit-KadiD.A profit assessment model for equipment inspection and replacement under renewing free replacement warranty policy. Int J Prod Econ2012; 135(2): 899–906.
26.
KapurPKAnandASachdevaN.Profit estimation for a product under warranty: an evaluation based on customer’s expectation and satisfaction. Int J Reliab Qual Saf Eng2014; 21(6): 1450029.
27.
HartmanJCLaksanaK.Designing and pricing menus of extended warranty contracts. Nav Res Log2009; 56(3): 199–214.
28.
GallegoGWangRHuM, et al. No claim? Your gain: design of residual value extended warranties under risk aversion and strategic claim behavior. Manuf Serv Op2015; 17(1): 87–100.
TongPLiuZMenF, et al. Designing and pricing of two-dimensional extended warranty contracts based on usage rate. Int J Prod Res2014; 52(21): 6362–6380.
31.
WangYLiuZLiuY.Optimal preventive maintenance strategy for repairable items under two-dimensional warranty. Reliab Eng Syst Safe2015; 142: 326–333.
32.
IskandarBPMurthyDNP. Repair-replace strategies for two-dimensional warranty policies. Math Comput Model2003; 38(11–13): 1233–1241.
33.
JackNIskandarBPMurthyDNP. A repair–replace strategy based on usage rate for items sold with a two-dimensional warranty. Reliab Eng Syst Safe2009; 94(2): 611–617.
34.
SuCShenJ.Analysis of extended warranty policies with different repair options. Eng Fail Anal2012; 25: 49–62.
35.
BerryLL.Cultivating service brand equity. J Acad Market Sci2000; 28(1): 128–137.
