Review: Compassionate communication in acute healthcare: establishing the face and content validity of a questionnaire

Carvel J (2008) Nurses to be rated on how compassionate and smiley they are. The Guardian, 18 June.

Department of Health (2008) High Quality Care for All: NHS Next Stage Review Final Report, London: Department of Health.

Department of Health (2012) Developing a Culture of Compassionate Care: Creating a New Vision for Nurses, Midwives and Caregivers, London: Department of Health.

Department of Health (2016) Leading Change, Adding Value, London: Department of Health.

Dewar B (2011) Valuing compassion through definition and measurement. Journal of Nursing Management 17(9): 32–37.

Francis R (2013) Report of the Mid Staffordshire Public Enquiry, London: The Stationery Office.

Griffiths P Jones S Maben J (2008) State of the Art: Metrics for Nursing: A Rapid Appraisal, London: National Nursing Research Unit, Kings College London.

Hochschild AR (1983) The Managed Heart: The Commercialisation of Human Feeling, Berkeley, CA: University of California Press.

Johnson A (2008) Speech by the Right Honourable Alan Johnson MP, Secretary of State for Health, 18th June 2008: NHS Confederation Annual Conference, Manchester. Available at: http://webarchive.nationalarchives.gov.uk/20130107105354/http://www.dh.gov.uk/en/News/Speeches/DH_087142 (accessed 15 September 2016).

Maben J Morrow E Ball J (2012) High Quality Care Metrics for Nursing, London: National Nursing Research Unit, Kings College London.

Pearson A (2006) Powerful caring. Nursing Standard 20(48): 20–48.

Smith P (1992) The Emotional Labour of Nursing: How Nurses Care, Basingstoke: Macmillan.

Smith P (2008) Compassion and smiles: What’s the evidence? Journal of Research in Nursing 13(5): 367–370.

Smith P (2012) The Emotional Labour of Nursing Revisited – Can Nurses Still Care?, 2nd edn. Basingstoke: Palgrave Macmillan.

Smith P (2013) Counter the scapegoating and show the public you still care. Nursing Times, 11 February 2013.