Emotional Intelligence: How Much do you Know?

Abstract

Directors are bombarded daily with personnel management issues. The most efficient way to handle personnel management issues is to prevent them. This article proposes emotional intelligence as an additional vehicle to aid in prevention. Emotional intelligence is a term coined by Yale psychologist Peter Salvoy and is described by University of New Hampshire's John Mayer as understanding one's own feelings, the power to control them and empathy for the feelings of others. The key for more successful managers is to select and/or develop employees who are empathetic and team builders.