Abstract
A Cognitive Task Analysis was conducted to examine how experienced train dispatchers manage track use. The results reveal the cognitive complexities faced by dispatchers and the cognitive and collaborative strategies developed in response to those demands, including strategies to support anticipation and planning, and proactive strategies to exploit windows of opportunity to satisfy the multiple demands on track use. In many cases these strategies depend on communication and cooperation among individuals distributed across time and space (i.e., multiple dispatchers, engineers, maintenance of way personnel). The ability to “listen in” on communications directed at others that have a bearing on achievement of your own goals and to recognize when information in your possession is of relevance to others, are important contributors to safe and efficient track use. The results reinforce findings from other domains (e.g., space shuttle mission control, air traffic control) regarding the role of a shared communication channel in supporting anticipation and contingency planning. Implication for the introduction of advanced “data-link” communication technologies, as well as for dispatcher training are discussed.
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