Recent developments in communication and information technology, coupled with an increased need to coordinate organizational activities across geographically dispersed locations, have led to the development and use of virtual teams. Evidence, most of it anecdotal, points to the benefits that can be obtained from the use of such teams. Unfortunately, a comprehensive understanding of the factors that affect virtual team-based system performance is lacking due to little empirical evidence and sound theory. In this paper, sociotechnical systems theory is used to identify design factors for virtual team performance.
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