Abstract
The application of a multi-agent architecture to the design and operation of automated process management systems is proving to be a fruitful method of facilitating human-system collaboration. The agent architecture we are developing is intended to be applied in environments where humans and automated systems jointly perform information intensive tasks, and is based on an organization of multiple agents, where both human and software agents are integrated members in groups akin to human societies. Important features of our architecture include an organization based on social structures, a user interface model based on a collaborative interaction metaphors, and a situated action paradigm for agent behavior.
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