Previous task analysis of aircraft inspection/maintenance operations and FAA reports have reported the importance teamwork plays in completing aircraft inspection/maintenance tasks. Hence, it is necessary that we identify team training strategies that will improve team skills, thereby improving team performance within the aircraft inspection/maintenance environment. This paper reviews that state-of-the-art literature on team training. Drawing from the task analysis of aircraft inspection and maintenance operations, site visits to repair facilities and a detailed review of the various team models, a framework developed as a first step in understanding teamwork in aircraft inspection and maintenance operations is reported. The paper also reports the results of a study conducted to evaluate the effectiveness of team training in the aircraft maintenance environment.
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