Introducing a Practical Human Factors Guide into the Aviation Maintenance Environment

Abstract

A safe and efficient air travel system depends on three elements; design, operation, and maintenance. The Human Factors profession essentially began and matured in the aviation environment. The aircraft cockpit and the skills involved in piloting have been the subjects of more human factors research than any other single topic. Likewise, the topic of aircraft design has been the beneficiary of many of the tools and procedures developed to embed human capabilities into products. The third component, maintenance, seems to receive attention only when it is shown to be a contributing factor in a mishap. In an effort to embed proper human factors principles in the aircraft maintenance environment, Congress, through the Federal Aviation Administration Office of Aviation Medicine (OAM), has mandated that more emphasis be placed on human factors in maintenance operations. A major product of this initiative is a Human Factors Guide, being developed to provide practical, useful, and usable guidance to supervisors and planners in the aviation maintenance industry. This paper describes the goals, form, and content of the new Human Factors Guide.