Human Factors Research: Can it Have an Impact on a Financially Troubled U.S. Aviation Industry?

Abstract

The U.S. aviation industry is in serious financial trouble. Since 1990 two major carriers have ceased operations (Eastern – Pan Am) while many others have sought court protection from creditors. Boeing and Douglas Aircraft had record losses in 1992, and 1993 looks worse. Engine builders like General Electric and United Technology are having similar problems. Can research in human performance remedy the ailing industry? The answer is, Yes: improving human performance is one of many fixes that will help the industry. This paper offers aviation-specific examples of cost control accomplished through increases in human performance.

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