“Knowledge engineering” refers to the process of getting rules out of the heads of experts and into expert systems. A broader field include a variety of “low technology” applications. If we think of knowledge as a valued resource, analogous to petroleum, this suggests four aspects of knowledge engineering: (a) locating sources of expertise in organizations; (b) assaying the cost/benefits of engineering the expertise; (c) acquiring the knowledge; and (d) codifying the knowledge. In this paper we discuss knowledge engineering strategies and applications beyond expert systems.
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