Improving and maintaining the airworthiness of the aircraft relied on by today's U.S. commercial carriers requires cooperation among organizational entities. A rapid but systematic assessment of maintenance worker interaction, gained by observation and unstructured interviews of air transport maintenance workers during heavy maintenance checks at 7 U.S. air carriers and repair stations, led to several preliminary conclusions. Characteristics of the typical maintenance organization and patterns of cooperation and coordination among structural configurations must be modified to address present and future needs of the aging fleet.
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