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Abstract

Accurate models of operator decision making have been advocated by a number of researchers as a fundamental component of system design (Glenn, (1989); Norman, (1986); and Rasmussen, (1985)). Such models can be used to strengthen the design integrity of decision support systems in which tasks are allocated between human and computer. In this investigation, a cognitive modeling technique based on the GOMS model of Card, Moran, and Newell (1983) was used to analyze the composition and structure of decision-making strategies in a multidimensional diagnostic task. Two general strategies emerged along with the finding that certain strategies predominated according to visual display format. The methodology offers a promising approach to the analysis of verbal and retrospective protocol data solicited in conjunction with complex decision-making tasks.

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A Cognitive Modeling Technique for Complex Decision Strategies

Abstract

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References