Abstract
Network and system management tasks revolve around the activities necessary to establish and maintain data communication networks. This can include tasks such as:
monitoring the network hardware and software components for problems and performance information identifying and correcting problems in the network planning and making changes to the network.
Task analysis was performed on data available from a customer case study database, (Beith, Moore, Pendley, and Percival, 1985). Models were developed for several network and system management tasks. This paper discusses one of the task models, problem determination, and presents recommendations for information structuring and task flow.
Get full access to this article
View all access options for this article.