Performance and Qwl in a Data Entry Task

Abstract

The effects of the work environment on performance and QWL was examined in bank proof encoding departments. A multidimensional model was proposed and included environmental factors, people factors, and organizational effectiveness. A large set of variables, measuring all aspects of the model, was reduced via stepwise regression and subjected to a canonical correlation, which yielded two variates. Job design and context were strongly linked to QWL, while job and organizational design, and the physical environment were linked to performance. The necessity of a multidimensional approach was supported by the findings. The model proved useful, but only in a limited sense.