Abstract
Process observation techniques for face-to-face interactions were applied in the online environment found useful for identifying some fundamental issues in the design and implementation of computer conferences for training. Key questions were found to include: How receptive will students be to computer conference delivered training; How is effective participation defined online and what participation requirements, if any, are necessary to create a successful learning environment online; What level of formality and degree of structure is useful; What kind of community development or social life is required to support training through computer conference? Exploring these questions about online process and observation provided guidance to those working to develop effective online instruction.
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