Abstract
This paper describes the status and preliminary results of an ongoing research project to develop and validate user interface design guidelines for expert troubleshooting systems (ETS). The project, which is sponsored by the Systems Technology Branch of NASA's Goddard Space Flight Center, is part of a larger research program to study the application of emerging user interface technologies to the design and development of user interfaces for Space Station-era systems. The project has two separate research thrusts. The first and central thrust is to develop and validate a set of human engineering guidelines for designing the user interface of an ETS. The second thrust is to design and implement an electronic data base to manage storage and retrieval of the guidelines.
This paper discusses the human factors issues that are unique to the design of a user interface for an ETS. This paper is not intended to address the breadth of research that has been conducted on human-computer interaction with conventional systems. This topic is well-represented in established human engineering principles, criteria and practices as desribed in the literature (e.g., Hendricks, et al, 1982; Norman, et al, 1983; Smith and Mosier, 1985; Norman and Draper, 1986; etc.).
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