Office Ergonomics: Design Methodology and Evaluation

Abstract

This paper presents a methodology for developing work environments for white–collar workers based on an analysis of their high value work activities and environmental needs. The methodology utilizes user–oriented data collection techniaues such as structured group meetings and interviews to reduce the need for extensive task analyses, A pilot study was conducted with a group of Computer Systems Analysts, User Support Specialists, and consultants using this methodology. The results of an evaluation program that measured changes brought about by the design are discussed. Benefits realized from the design include improved ability to concentrate, decreased pain/stiffness in extremities, more efficient workplace layout, reduced distractions and increased user satisfaction.