Abstract
This EPRI-sponsored study reviewed the organizational communications used by nuclear power plants (NPPs) and identified weak links in the chain of coordination and information processing required to effectively perform corrective and preventive maintenance in the plants. Preliminary survey results from four NPPs showed that many communication areas deserve special attention in order to improve the work request process and decrease the time delays involved in the performance of maintenance work. This study evaluates two alternative programs designed to improve the effectiveness of the work request process. One approach involves evaluating an automated work request system as a way of improving interdepartmental communication and job performance as they relate to the implementation of maintenance work requests. Another approach assesses the effectiveness of interdepartmental meetings for supervisors as a method for improving organizational communication. Results of this longitudinal study are reported. Pros and cons of each intervention strategy are also discussed.
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