Abstract
Computer-based office support tools are being introduced to an increasing number of people in an increasing number of environments. It is important to understand who is using these tools, how they are using them, and the impact of this usage. A set of user-oriented applications is available at MITRE via MENUS, a system that enables users to access office support tools through a menu driven interface. In order to evaluate the effectiveness of the MENUS menu system, two types of data were collected: questionnaires were sent to all new MENUS users and interviews were conducted with people who had been using MENUS for at least one month. The way MENUS applications are used and their perceived importance are described. Almost all of the applications are used, with varying degrees of frequency. Some are very useful and should probably be included in any “electronic office system;” some are not so useful. To date, MENUS has not had as large an impact on our corporation as it might. Reasons for this and suggestions for improving MENUS effectiveness are given.
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