This paper describes iterative, observational test procedures for developing customer installable computer systems. Testing should begin early in product development. All the components a customer is likely to receive should be tested as a system, including packaging, hardware, documentation, instructional materials, diagnostics, software, and phone assistance. A test team should be formed to include developers from all areas of the product. Videotaping and observing participants in pairs are also recommended. Results of this test process are summarized in the form of general design recommendations for product developers.
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