A Systems Approach Comes to Personnel Management

Abstract

A perennial problem — performance evaluation — yields to a dependable problem solving approach.

As the result of a systems analysis approach, we were able to:

• (a)

Identify the purpose of performance evaluation:

(b)

Specify the value of performance evaluation:

(c)

List a set of specific characteristics which must be true of a performance evaluation system if it is to work well; and

(d)

Design an illustrative performance evaluation system which meets those criteria, and which works!

The illustrative performance evaluation system is now available for use.