Spreading the Word: Improving Outcomes with Human Factors Engineering (When Common Sense Is Not Enough)

Abstract

Proposing a new solution implies an underlying prediction that the design will succeed in its direct purpose and will minimize unintended negative consequences. These consequences could happen immediately or slowly through a cascade of changes as the system adapts to the new work patterns that the solution requires. Human Factors Engineering (HFE) has a long and storied history of being consulted after an implementation goes badly, but HFE practitioners are often not able to meaningfully impact the design of these solutions before implementation. Our panel will share exemplar cases in which HFE was not initially involved, but ultimately contributed to effective solutions. The purpose of sharing these stories is three-fold: (1) to provide examples of successful healthcare interventions, (2) to provide evidence and guidance for practitioners who are trying to influence their organizations earlier in the design process, and (3) to spur our community to share our stories more widely.