This study aimed to determine the source of complaints about the poor usability and lack of fit between rapid response documentation screens and rapid response (RR) processes. A modified Contextual Design research approach was implemented to explore RR processes and the congruence between these and RR documentation screens. Participants were 15 consenting clinicians from an orthopaedic ward, a rapid response team and an Intensive Care Unit. Results show that RR team documentation screens do not support clinical work that is integrated, iterative and ongoing. The relaxation of conceptual and EHR technological constraints may facilitate more effective support for clinical work.
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