Using the ShadowBox™ Method to Detect the ‘Investigator’ and ‘Proceduralist’ Mindsets in Frontline Social Workers

Abstract

This paper describes using a modified version of the ShadowBox training method for capturing cognitive characteristics of expertise in the Child Protective Services (CPS) field. Researchers developed realistic CPS scenarios and performed a content analysis on participants’ qualitative responses to decisions, leading to the identification of the characteristics of the Investigator and Proceduralist mindsets. We then compared Investigative preferences between groups categorized based on Department Chiefs’ perceptions of expertise to compare two models of CPS expertise. Results indicated a mismatch in the two models, potentially due to the general over-emphasis of rules and procedures in CPS organizations. Future research will use the cognitive characteristics of expertise identified in this study to develop a training program for new and novice frontline social workers.

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