Strengthening the HF/E Value Proposition

Abstract

A frequently reported experience by Human Factors/Ergonomics (HF/E) practitioners is that HF/E is included too late in the design process, at a time where most main decisions have been made, thereby limiting the opportunities for improving aspects of performance and occupational health. The Capability Approach to structured development of capabilities can be a step towards remedying this challenge by connecting the HF/E contribution to the company strategy. This paper introduces the approach and provides a case example to demonstrate its application. Main experiences with using the approach are that it contributes to a holistic understanding of how one can enhance targeted (sub)system performance, alignment of key actors across organisational levels, functions and disciplines, and timely integration of activities to support delivery of such performance. Further, we offer some perspectives on its potentials for broader use by HF/E practitioners and researchers.