There has been an increase in the usage of electronic health records by healthcare providers as a result of recent federal incentive programs. One benefit of electronic systems is providing patients remote access to their records and an online interface with their healthcare provider via a patient portal. Patients, however, have been slow to adopt these systems and many studies have been conducted in attempts to investigate such slow adoption. It is not clear if the users were involved in the design of such systems and if the functionality meets user expectation. This paper aims to address this issue by documenting a comprehensive and systematically-derived set of functional and information requirements for patient portals based on a review of literature and interviews with patients.
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