On Sensitivity and Holding in Automotive Systems

Abstract

We propose an approach to human-machine interactions that emphasizes sensitivity to the user’s needs and consecrates caretaking, or holding, of the user so as to fulfill these needs. We borrow the concepts of sensitivity and holding from psychoanalysis and then operationalize them in the context of human-machine interaction. A pilot study of drivers’ interactions with a climate control system was conducted to understand drivers’ needs, wants, and manner of interaction. Based on these results we built an AI-based system that is sensitive to the users’ needs and attempts to fulfill them in a dedicated manner (holding). We then evaluate the new system in another driving study. Preliminary results suggest that a sensitive/holding machine is better than the regular interface and not far behind a human expert “working” the system in response to drivers’ needs and wants.

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