Abstract
Operator trust in autonomous capability is a critical factor affecting the success of fielded unmanned systems. However, current means of identifying trusted system behavior do not sufficiently inform guidelines for designing an engineering solution. We present a novel Trust Assessment Framework for providing actionable and formative feedback for building an unmanned system that promotes operators’ initial adoption of and reliance on its autonomous capabilities. Based on a review of the unmanned systems literature and a series of inquiries focusing on operators of unmanned aerial vehicles, we have identified a set of Heuristics for Trusted Autonomy and behaviorally anchored Trust Assessment Scales that enable quantitative feedback for each heuristic category. The Heuristics and Scales were incorporated into a Trust Assessment Process consisting of a Heuristic Evaluation and subsequent scoring. This trust assessment methodology can be applied directly to assessing autonomous aerial systems. Extensions to other platforms and domains are being investigated.