Abstract
Email is a primary method of communication for organizations, clients, and customers. The goal of this study is to examine the effects of a brief implementation of an online, less expensive, and less time consuming training session on writing a professional email. The findings suggest that conscientiousness predicts comfort with training which, in turn, predicts motivation to transfer. In other words, we found evidence to support the notion that individual characteristics can predict affective reactions which then predict utility reactions. The data, however, do not support the link between motivation to transfer and objective learning. Overall, practitioners and researchers need to measure and account for individual characteristics (e.g., conscientiousness) as well as affective (e.g., comfort with the training) and utility reactions (e.g., motivation to transfer) when evaluating training programs.
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