Effects of a Network-Centric Multi-Modal Communication Tool on a Communication Monitoring task

Abstract

Even with advanced collaborative technology, communication remains a critical component to mission success. With the shift towards network-centric warfare, standard radio communication needs to meet the needs of today's warfighter. A net-centric communication management suite called Multi-Modal Communication (MMC) had been developed. This integrated system captures, displays, records, and archives radio and text-based communication to better equip the warfighters. This study examined the performance associated with monitoring communication channels, with access to different tools. Operators monitored and responded to the occurrence of critical phrases presented during a 27-min communication-monitoring task. Communication performance was analyzed in regard to message detection, response accuracy, and time. Data showed that MMC provides a balance between the speed of radio listening and the accuracy and data-capturing capabilities of chat displays. MMC can be a beneficial tool to operators in its ability to increase intelligibly, while providing a persistent, searchable display that reduces perceived mental workload.

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